We want you to be 100% satisfied with both our products and our service. Below you'll find everything you need to know about returns. Questions? Drop us a line at info@thecostumekitty.com.
Return Policy at a Glance
- Return window: Start your return within 14 days of delivery
- Return fee: $12.99, deducted from your refund
- How to start: Email orders@thecostumekitty.com with your order number
- Refund timing: 5–7 business days after we receive your return
- Halloween season (Oct 15 – Nov 2): Returns are subject to a 50% restocking fee plus the $12.99 return fee
How to Return Your Order
All returns require prior approval — please don't ship anything back without contacting us first.
- Email us at orders@thecostumekitty.com within 14 days of delivery. Include your order number for faster turnaround.
- Receive your label. We'll email you a pre-paid USPS shipping label.
- Ship within 14 days. Pack your merchandise with a copy of the emailed return invoice, affix the label, and drop it off at an authorized USPS location. Returns received after 14 days from the label being sent may be assessed a restocking fee of up to 50%, or may be refused.
- Get your refund. Once we receive your return, we'll refund the item total — minus shipping and the $12.99 return fee — to your original payment method within 5–7 business days.
Please note we cannot refund outbound shipping or expedited service fees. Returns started after the 14-day window may be accepted or declined case by case, with a restocking fee of up to 50%.
Halloween Season Returns (October 15 – November 2)
Due to the seasonal nature of our merchandise, returns on eligible items processed, shipped, or received between October 15 and November 2 are subject to a 50% restocking fee in addition to the $12.99 return fee. We reserve the right to waive or assess fees case by case during this period.
Product availability is limited during this time — if you'd like to exchange instead, email orders@thecostumekitty.com and we'll go over your options.
What's Eligible for Return?
- Costumes — unworn, in original packaging, in resealable condition, and free of odors or residue (including nicotine, body sprays, and deodorant). Trying a costume on for size is fine as long as the packaging stays pristine and there's no odor or residue transfer.
- Costume accessories — hair pieces (wigs, mustaches, beards, eyebrow attachments) must be sealed in original packaging.
- Included undergarments — must be unopened in their original packaging. For sanitary and health reasons, we can't accept costume returns where undergarments have been opened — no exceptions.
- Eyelashes, cosmetics, prosthetic appliances, and artificial teeth — new and unopened
- Accessories — new and unused, in original packaging
- Collectibles — sealed with original seals, unopened, and undamaged
What's Not Eligible?
For sanitary and health reasons, we cannot accept returns on:
- Wigs
- Hair accessories (mustaches, beards, extensions) once opened
- Eyelashes, cosmetics, prosthetic appliances, or artificial teeth once opened
- Undergarments
- Pet costumes
When Will I Receive My Refund?
Refunds go back to your original payment method within 5–7 business days (Monday–Friday) of our warehouse receiving your item. If there's any issue with your return or its condition, we'll email you right away.