We want you to be 100% satisfied not only with our products, but also with our service. We will work with you as much as possible to make sure your experience at the Costume Kitty is nothing short of exceptional. Below you will find our return policy. If you have any questions about anything you see below, feel free to drop us a line at firstname.lastname@example.org.
The Costume Kitty accepts returns on eligible merchandise within 14 days of order delivery for a refund of the item's value minus the order's original shipping fees. An $4.99 return shipping fee will also be deducted from the total refund. After 14 days, we may accept or refuse returns on eligible items on a case by case basis and with, or without, a restocking fee of up to 30%.
Returns must be shipped back to us within 14 days of the return being processed and shipping label received via email. Orders received after the 14 days from a return label being sent may be assessed a restocking fee of up to 30% which will be deducted from your refund.
WE DO NOT ACCEPT RETURNS WITHOUT PRIOR APPROVAL. RETURNS SENT BACK WITHOUT APPROVAL WILL BE ASSESSED A 30% RESTOCKING FEE.
If you have an item that is eligible for return, simply send an email to email@example.com. Be sure to include your order # in the email body for faster turn around.
Once we receive your request, we will send you a pre-paid USPS shipping label.
Once the label is sent, you will have 14 business days to ship the return. Items received after the 14 business day timeframe will be assessed a 30% restocking fee.
Place the merchandise along with a copy of the emailed return invoice in a package and affix the provided label. You will then need to drop the package off at an authorized USPS Priority Mail dropoff location.
Once the item is received within the allowed return time frame, the item will be refunded within 5-7 business days. All returns are subject to an $4.99 return shipping rate that will be deducted from your total refund. We cannot refund original shipping fees.
Return Process Timeframe
Returns processed no later than 14 days of receiving merchandise are eligible for a 100% refund of initial purchase minus any shipping fees associated with the order (EXCEPT BETWEEN OCTOBER 15th and November 7th*).
*Policy not valid between October 15th and November 7th, please see Returns During Halloween Season for details
Returns During Halloween Season (October 15th - November 7th)
Any merchandise returns (on eligible items) processed and/or shipped between October 15th and November 7th may be subject to a 50% restocking fee as well as normal shipping fees associated with returns.
Due to limited product availability during this time, if you would like to process an exchange during this time, please contact firstname.lastname@example.org so that we may discuss exchange options.
What Items are Eligible for a Return?
- Costumes must be unworn and in their original packaging and resealable condition.
- Costumes that are taken out of their original packaging and tried on for size are considered new and are eligible for a refund.
- Accessories like hair pieces (wigs, mustaches, beards, eyebrow attachments) must be sealed in their original packaging where applicable.
- Costumes that are worn outside of the initial sizing check are not eligible for a refund.
- Undergarments that come with costumes must be unopened in their original accessory packaging where applicable. We cannot accept costume returns where the undergarment(s) has/have been taken out of its/their original packaging, for sanitary and health reasons. There is no exception.
- Eyelashes in a new and unopened condition
- Cosmetics in a new and unopened condition
- Prosthetic appliances in a new and unopened condition
- Artificial teeth in a new and unopened condition
- Accessories in a new/unused condition in original packaging
What Items are Not Eligible for Return?
For sanitary and health reasons, we cannot accept returns on the following items:
- Hair accessories (mustaches, beards, and extensions with their packages opened)
- Eyelashes (with its package opened)
- Cosmetics (with its package opened)
- Prosthetic Appliances (ears, noses, chins, scars with their packages opened)
- Artificial teeth (with its package opened)
- Pet Costumes
When will I receive my refund?
Refunds will be issued to the original payment method within 5-7 business days (Monday - Friday) from the date of our warehouse receiving your item. If there is an issue with your return, or the condition of the returned merchandise, we will contact you via email immediately.