We want you to be 100% satisfied not only with our products, but also with our service. We will work with you as much as possible to make sure your experience at the Costume Kitty is nothing short of exceptional. Below you will find our return policy. If you have any questions about anything you see below, feel free to drop us a line at info@thecostumekitty.com.



Returns

How do I return my order?

Simply send an email to orders@thecostumekitty.comBe sure to include your order # in the email body for faster turn around. 

Once we receive your request, we will send you an invoice for the amount expected to be refunded minus a flat $9.99 shipping fee, along with a pre-paid UPS Ground shipping label.

Place the merchandise along with a copy of the emailed return invoice in a package and affix the provided label. You will then need to drop the package off at a UPS drop box location (find one near me).


Return Process Timeframe

Returns processed no later than 14 days of receiving merchandise are eligible for a 100% refund of initial purchase minus any shipping fees associated with the order*.

*Policy not valid between October 24th and November 7th, please see Returns During Halloween Season for details

Returns processed after 14 days of receiving merchandise will not be accepted.

Please note, once a return label is emailed, you will have 7 days to prepare and ship your return. Returns that are shipped after the 7 day shipment period may be subject to a 30% restocking fee. Returns that are shipped after 14 days will not be eligible for a refund.


Returns During Halloween Season (October 24th - November 7th)

Any merchandise returns (on eligible items) processed and/or shipped between October 24th and November 7th may be subject to a 30% restocking fee as well as normal shipping fees associated with returns. 

Any refunds issued for returns processed between October 24th and November 7th will be issued as Store Credit only (minus a 30% restocking fee). Due to limited product availability during this time, if you would like to process an exchange during this time, please contact orders@thecostumekitty.com so that we may discuss exchange options.


What Items are Eligible for a Return?

  • Costumes must be unworn and in their original packaging and resealable condition.
    • Costumes that are taken out of their original packaging and tried on for size are considered new and are eligible for a refund.
    • Accessories like hair pieces (wigs, mustaches, beards, eyebrow attachments) must be sealed in their original packaging where applicable.
    • Costumes that are worn outside of the initial sizing check are not eligible for a refund.
    • Undergarments that come with costumes must be unopened in their original accessory packaging where applicable. We cannot accept costume returns where the undergarment(s) has/have been taken out of its/their original packaging. For sanitary and health reasons, there is no exception.
  • Eyelashes in a new and unopened condition
  • Cosmetics in a new and unopened condition
  • Prosthetic appliances in a new and unopened condition
  • Artificial teeth in a new and unopened condition
  • Accessories in a new/unused condition in original packaging

If you have further questions about items that are eligible for a return, please contact  info@thecostumekitty.com


What Items are Not Eligible for Return?

For sanitary and health reasons, we cannot accept returns on the following items:

  • Wigs
  • Hair accessories (mustaches, beards, and extensions with their packages opened)
  • Eyelashes (with its package opened)
  • Cosmetics (with its package opened)
  • Prosthetic Appliances (ears, noses, chins, scars with their packages opened)
  • Artificial teeth (with its package opened)
  • Undergarments
  • Pet Costumes

If you have further questions about items that are eligible for a return, please contact  info@thecostumekitty.com


Return Shipping Window

Please note, once a return label is emailed, you will have 7 days to prepare and ship your return. Returns that are shipped after the 7 day shipment window may be subject to a 30% restocking fee.

Returns that are shipped after 14 days of receiving a return label will not be eligible for a refund.


When will I receive my refund?

Refunds will be issued to the original payment method within 5-7 business days (Monday - Friday) from the date of our warehouse receiving your item. If there is an issue with your return, or the condition of the returned merchandise, we will contact you via email immediately. 

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