We want you to be 100% satisfied not only with our products, but also with our service. We will work with you as much as possible to make sure your experience at the Costume Kitty is nothing short of exceptional. Below you will find our exchange policy. If you have any questions about anything you see below, feel free to drop us a line at info@thecostumekitty.com.



Exchanges

How do I exchange my order?

If your item is eligible for exchange, send an email to orders@thecostumekitty.comBe sure to include your order # in the email body for faster turn around along with a brief description of the reason you are exchanging the item. Once we receive your request, we will send you an exchange invoice via email with a pre-paid UPS Ground shipping label. Place the merchandise along with a copy of the exchange invoice in a package and affix the pre-paid UPS Ground shipping label.You will then need to drop the package off at a UPS drop box location (find one near me).
Once we receive your exchange, we will ship out the replacement item within 1 business day and provide you with a tracking number. Please allow 2-6 days for your exchange to reach you.


How long does it take to exchange an order?

The average exchanged order can take 1-2 weeks based on shipping times. If you require faster processing of an exchange, please inform us via email. We can provide UPS 3 Day, UPS 2 Day, and UPS Next Day Saver service for an extra cost.

How long do I have to exchange an order?

Exchanges must be processed within 14 days of receiving your order.

Exchanges processed after 14 days will not be accepted.

*Policy not valid between October 24th and November 7th, please see Exchanges During Halloween Season for details


Exchange Shipping Window

Please note, once a return label is emailed, you will have 7 days to prepare and ship your exchange. Exchanges that are shipped after the 7 day shipment window may be subject to a 30% restocking fee and/or return shipping fees. 


What Items are Eligible for an Exchange?

  • Costumes must be unworn and in their original packaging and resealable condition.
    • Costumes that are taken out of their original packaging and tried on for size are considered new and are eligible for an exchange.
    • Costumes that are worn outside of the initial sizing check are not eligible for an exchange.
    • Accessories like hair pieces (wigs, mustaches, beards, eyebrow attachments) must be sealed in their original packaging where applicable.
    • Undergarments that come with costumes must be unopened in their original accessory packaging where applicable. 
    • We cannot accept costume exchanges where the undergarment(s) has/have been taken out of its/their original packaging. For sanitary and health reasons, there is no exception.
  • Eyelashes in a new and unopened condition
  • Cosmetics in a new and unopened condition
  • Prosthetic appliances in a new and unopened condition
  • Artificial teeth in a new and unopened condition
  • Accessories in a new/unused condition in original packaging

If you have further questions about items that are eligible for a return, please contact  info@thecostumekitty.com


What Items are Not Eligible for an Exchange?

For sanitary and health reasons, we cannot accept exchanges on the following items:

  • Wigs
  • Hair accessories (mustaches, beards, and extensions with their packages opened)
  • Eyelashes (with its package opened)
  • Cosmetics (with its package opened)
  • Prosthetic Appliances (ears, noses, chins, scars with their packages opened)
  • Artificial teeth (with its package opened)
  • Undergarments
  • Pet Costumes

If you have further questions about items that are eligible for a return, please contact  info@thecostumekitty.com

How much does it cost to Exchange an item with the
Purr-fect Size Guarantee?

Please click here to find out more about this program!

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